Customer Satisfaction Surveys

Customer Satisfaction (CSAT) Surveys are used to determine how content customers are with the goods, services, or interactions they have with your business. These surveys can be used to assess consumer demands, identify issues with your goods and/or services, or divide up the customer base based on their response.

Customer Satisfaction Surveys track business developments to get a better sense of whether businesses are living up to client expectations.

Why then, should you rely on customer satisfaction surveys?

If customers don't think their experience was worthwhile, they will leave.

For your target market, an enjoyable customer experience is priceless because happy consumers tend to spend more money with the company and will recommend it to their friends, and if your company has a terrible reputation, all potential customers will avoid it because of the negative allegations.

We support organizations in taking charge of recognizing their target market's needs and expectations for their goods and services through customer satisfaction surveys, which enhance service delivery, lower customer churn and in effect foresee adjustments that would increase customer engagement and turnover.

Other Services Provided

Operational Research & Evaluations

Our services in operational research and evaluations empower social impact
organizations to identify operational bottlenecks, streamline workflows, and improve overall efficiency.

Partnering with Telcos to Use AI in Improving Mobile Services

.This data driven technological solution helps telcos to better
understand the needs of their diverse customer segments and be able to anticipate improvements that ensure customer satisfaction and retention.

Using Mobile Money Data to expand Financial Inclusion

Availability of mobile money transactional data and social
media data provide a viable alternative to perform a credit rating on populations without access to banking service, hence improving financial inclusion.